They also can’t match our team. Successfully retrieving records requires a unique combination of professional expertise and hands-on relentlessness. Follow-up and efficiency are everything – it often requires 5 or 6 calls simply to effectuate the transfer of records, and getting them in-house is just the beginning.

Our team carefully reviews the records we receive – sometimes tens of thousands of pages of information. If the information isn’t what was requested – say, the records are for the wrong patient, or the wrong timeframe — we’ll resolve it. Following initial quality control, we then organize it – admissions records are together, bills are together, surgery records are together. When everything is absolutely in order, the records are then scanned, uploaded to our secure client portal, and the client is notified that their documents are ready.

Our Record Retrieval team’s capabilities are augmented by a special force multiplier: technology. Beginning with our client portal for digitized records, our industry-leading professional expertise is extended by a technical infrastructure that’s second to none. This includes capabilities like a customized follow-up system for pursuing records, and a record retrieval expediting system that’s integrated with our court reporting portal and is fully HIPAA-compliant and meets SOC 2 Type II security requirements. Our technology and security make the best even better.