Record Retrieval


U.S. Legal Support retrieves more records than any other organization. Our record retrieval team obtains 27,000,000+ pages of records each year for law firms, insurance offices and more. That’s over 400,000 requests each year (or one every twenty seconds, every single business day!). Each request is fulfilled by an elite team working in strategically placed hubs, in every time zone, nationwide.

The U.S. Legal Support Record Retrieval team is uniquely focused on just one goal — we work hard to ensure our clients have the records they need, when they need them. Whether digital or hard copy, we offer record retrieval, analysis, and organization for all legal matters.  Our team has have an unmatched, robust, digital infrastructure and one of the fastest servicing teams in the nation: 

  • Nationwide service and full access to our network of over 1,100,000 provider relationships  
  • Retrieval of paper and/or digital records  
  • SOC 2 Type 2 and HIPAA compliant retrieval process  
  • Support from a dedicated Record Retrieval Client Services Team  
  • Access for multiple team members to the SOC 2 Type 2 Client Portal for secure ordering, delivery, review, collaboration, and download   
  • X-ray retrieval and handling  
  • Download unlimited copies of each digital record (at no additional charge)​  

Security & Compliance 

Our Record Retrieval team’s capabilities are augmented by a special force multiplier: technology that comes backed by industry leading security. Beginning with our Client Portal for access to digitized records, ordering, records management, and invoicing, our industry-leading professional expertise is extended by a technical infrastructure and record retrieval process with security that’s second to none.  

This includes capabilities like a customized follow-up system for pursuing records and a record retrieval expediting system that’s integrated with our court reporting portal and is fully HIPAA compliant and meets SOC 2 Type 2 security compliance. Our technology and security make the best even better. 

U.S. Legal Support Security

View and Download X-rays via Our Online Client Portal

With expedited delivery, you can view and download requested X-ray records within our SOC 2 Type 2 and HIPAA compliant Client Portal.

Direct Transfer into Claims Software 

For insurance carriers, U.S. Legal Support can deliver digital records directly into your claims system for faster service and streamlined review by claims staff.  

Medical Record Retrieval Services

Whether you’re a law firm or an insurance carrier, leave the hassle of the medical records and medical bill retrieval process to our experts.  From patient medical record summaries and treatment chronologies to healthcare provider reports, U.S. Legal Support offers full-service records assistance – from obtaining medical records to records management and organization.   

In addition to expedited retrieval of records, if you need additional summaries, records analysis, or record organization, we can provide these services upon request.  

  • Patient Demographics Review: Verification of the patient’s name and DOB on each page.  
  • Medical Summaries: Summary of medical chart by physician or nurse.  
  • Medical Billing Summaries: Summary of billing pertaining to the case, including out-of-pocket patient expenses, insurance payments, write-off amounts, and more.   
  • Deposition Transcript Summaries: Summary of deposition transcripts in narrative format.  
  • Chronological organization of records.  
  • Custom summaries available upon request.  
  • Indexing and hyperlinking solutions for enhanced ease of review.  
  • We can identify additional provider information within retrieved medical records to help you assess if records should be ordered from those providers.  

Standard Forms

As a convenience to our clients, we endeavor to include the most frequently used forms for facilities. Because forms change from time to time, and often change with little notice, please always refer to the regulations and guidelines for your jurisdiction to ensure the most up-to-date forms are utilized.

Nationwide record retrieval done right.