Record Retrieval

Records

U.S. Legal Support retrieves more records than anyone.

Our record retrieval team retrieves 27,000,000+ pages of records each year. That works out to about one record request every twenty seconds every single business day, fulfilled by an elite team working out of strategic hubs located throughout the country.

We operate at a pace of roughly 400,000 requests per year. How do we do it? Our network of 1,100,000+ established provider relationships and multiple locations mean we can adjust our operations to meet client demand. No other record retrieval service provider can match us in this respect.

Our Record Retrieval team’s capabilities are augmented by a special force multiplier: technology. Beginning with our client portal for access to digitized records, our industry-leading professional expertise is extended by a technical infrastructure that’s second to none. This includes capabilities like a customized follow-up system for pursuing records, and a record retrieval expediting system that’s integrated with our court reporting portal and is fully HIPAA compliant and meets SOC 2 Type II security certification. Our technology and security make the best even better.

Full-Spectrum Security & Compliance

Your highly sensitive case and client data is protected by full-spectrum, robust security that meets the highest standards and best practices.

Successfully retrieving records requires a unique combination of professional expertise and hands-on relentlessness. Our competitors can’t match us here, either.

Follow-up and efficiency are everything – it often requires 5 or 6 calls simply to effectuate the transfer of records, and getting the file in-house is just the beginning. Following initial quality control, we then organize them – admissions records are together, bills are together, medical documents and surgery records are together. The records are then scanned, uploaded to our secure client portal, and the client is notified that their documents are ready.

Standard Forms

As a convenience to our clients, we endeavor to include the most frequently used forms for facilities. Because forms change from time to time, and often change with little notice, please always refer to the regulations and guidelines for your jurisdiction to ensure the most up-to-date forms are utilized.

Nationwide record retrieval done right.