U.S. Legal Support retrieves more records than any other organization.
Our record retrieval team retrieves 27,000,000+ pages of records each year. That works out to about one record request every twenty seconds every single business day, fulfilled by an elite team working out of strategic hubs located throughout the country.
We operate at a pace of roughly 400,000 requests per year. How do we do it? Our network of 1,100,000+ established provider relationships and multiple locations mean we can adjust our operations to meet client demand. No other record retrieval service provider can match us in this respect.
Our Record Retrieval team’s capabilities are augmented by a special force multiplier: technology. Beginning with our client portal for access to digitized records, our industry-leading professional expertise is extended by a technical infrastructure and record retrieval process that’s second to none. This includes capabilities like a customized follow-up system for pursuing records, and a record retrieval expediting system that’s integrated with our court reporting portal and is fully HIPAA compliant and meets SOC 2 Type II security certification. Our technology and security make the best even better.
Successfully retrieving records requires a unique combination of professional expertise and hands-on relentlessness. Our competitors can’t match us here, either.
Follow-up and efficiency are everything – it often requires 5 or 6 calls simply to effectuate the transfer of records, and getting the document or file in-house is just the beginning. Following initial quality control, we then organize them – admissions records are together, bills are together, medical documents and surgery records are together. The records are then scanned, uploaded to our secure client portal, and the client is notified that their documents are ready.