They call it a “trial” for a reason.
When negotiation’s over, when it’s time to hunker down and head to court, the cardinal rule burned into every trial attorney is this: “Leave nothing to chance.”
Everything is now at stake and, above all, if you’re trying a case, you need to work with the best possible partners. That’s when it’s time to call on U.S. Legal Support’s Trial Services Division, DecisionQuest. Our role is simple (although not easy). You focus on preparing your case and leave the logistics and technical details to us.
Our trial services division has been part of literally thousands of trial teams. Each member of our group typically supports more trials in two years or so than a typical litigation attorney does in an entire career. With more than 85 offices nationwide, we combine local experience with the resources and expertise of a big, nationwide trial support team. Our job is to make sure, no matter what, that the right supporting materials are ready, instantly, for an attorney on trial.
The process begins well before the trial, when the attorney contacts us. An intake meeting takes place, following which, our team collects all exhibits, scans and converts any paper to digital format, giving each document a unique identifier. The client is then provided with a working set of exhibits and, typically, we do a pretrial run through of everything.
Once the trial’s underway, we will be ready to provide whatever the attorney needs – the instant they need it. Period. We can call up any exhibit in the attorney’s arsenal, on the fly, in about three seconds. It doesn’t matter if we’re working with paper documents, text, or videos. If the attorney needs it, they have it – instantly.
When it comes to professionalism and dependability, nobody else even comes close. How do we do it? Two ways.
First, redundancy, anticipation and planning are part of our DNA. The secret to delivering legendary trial support is to be consistently grossly overprepared and incredibly careful. We never send a team to a trial, for example, with fewer than two duplicate laptops. If one fails, we have another at hand. We are always ready to provide the technology and hardware your case needs. This includes scanners, printers, a portable wi-fi hotspot, as well as more mundane supplies like hole punches, staplers, highlighters, phone chargers – anything and everything. If cable needs to be taped down, it’s done at right angles and with gaffer’s tape– always. At a trial, our table will have a tablecloth. We obsess over the details, because that’s what real preparation requires.
Second, our commitment to the success of the attorneys we serve is absolute. Our teams are on call 24/7/365, and as long as it’s not technically impossible, or contradicts the laws of physics, will do whatever the attorney requires. If after a day in the courtroom, an attorney decided to convene a 10 PM meeting at the office, we’ll be there. If being ready means arriving at the courthouse 2 hours early, we’ll do it. If you need last-minute revisions to a presentation, need an exhibit digitized in short order – whatever it is, we’ll make it happen. The highest possible levels of service are one of our core values, and part of our DNA.