Karen S. Gann
Executive Vice President
of Sales, West & Southwest
Karen has over 29 years of experience in every facet of sales and operations in the litigation support industry. By her own description, she has “done every job there is.” Accordingly, as Executive Vice President of Sales, West & Southwest, she brings an unmatched degree of firsthand expertise to her role.
Karen seeks to grow the U.S. Legal Support sales team significantly, focusing on driving a consistent customer experience. She is responsible for driving revenue across all service lines – court reporting, record retrieval, interpreting and translations, trial services and transcription services. This includes ensuring our services meet the needs of all clients by working closely with all teams including operations, information technology and, of course, account management and sales.
She is particularly effective thanks to her diverse background of extensive sales leadership and experience. Most recently, she served as Division President overseeing the Southwest and Southeast Divisions. Prior to that, she was promoted to Director of Sales for the Southwest region in 2014 where she led her team to a 14% growth year over year. Karen joined U.S. Legal Support in 2007 as the result of an acquisition.
As a leader, Karen focuses on mentoring sales leaders and individual sales contributors working with them closely to create a long term career path that meets their goals. She also places a great deal of importance on building and maintaining relationships with our network of court reporters. By applying a combination of empathy, expertise and drive, Karen has made her divisions some of the top-performing divisions in the company.
In 1991, she began her career in litigation support at Compex Legal Services, beginning by standing in front of a copy machine in the production department, and moving on to work in every division of Operations. In 1993, she joined a leader in mass tort record retrieval litigation, first as their Director of Customer Service and then served as an instrumental member of their sales team.
She has two children, two beautiful grandchildren and resides in Houston, Texas.