Meet Kourtney: Providing Invaluable Support to Clients and Colleagues Alike

At U.S. Legal Support, delivering exceptional service starts with our team behind the scenes. Meet one of our September SPARK Award winners, Kourtney, whose adaptability, attention to detail, and hands-on approach deliver the reliable support our clients count on every day. We caught up with Kourtney to learn more about her role, what she enjoys most about working at U.S. Legal Support, and the beverage she reaches for when it’s time to recharge. 

U.S. Legal Support team: How would you describe your role using just emojis? 

Kourtney: ⌛💡⚠️✔️🤹🏻‍♀️ 

U.S. Legal Support team: Can you add some context by telling us a little more about your role? 

Kourtney: I work on the 72-hour Urgent Confirmations team. I make sure the jobs are entered correctly and make any necessary changes. I communicate with clients who need service updates, such as adding an interpreter, removing a videographer, and providing a remote link, etc. 

Additionally, I do work with other departments when they need an extra set of hands. I currently have training and experience in three other departments outside of my title role, hence the juggling emoji. 

U.S. Legal Support team: What do you enjoy most about working at U.S. Legal Support? 

Kourtney: I enjoy learning new things, working and connecting with people, and problem solving. 

U.S. Legal Support team: What’s your go-to beverage order? 

Kourtney: I enjoy a good hot chocolate or a hot honey tea. 

Always Ready to Help 

Whether Kourtney is handling urgent updates, lending support across multiple departments, or tackling new challenges as they arise, she brings flexibility, organization, and a collaborative spirit to everything she does. Her willingness to learn, adapt, and help wherever she can is a great example of the dedication that helps U.S. Legal Support deliver exceptional service every day. 

As a Certified Great Place to Work^®, we love recognizing and celebrating employees who make a difference. Looking to join an organization that values your contributions and invests in your success? Check out our open positions. We’d love to meet you!